OpenBCI GUI freeze, couldn't create a writer [resolved, antivirus]

RomainPRomainP Belgium
edited January 2022 in OpenBCI_GUI

Hello, I'm using an Ultracortex Mark IV with cyton board (8 channels) for emotion and motion detection in EEG data and it used to work just fine on my old laptop. I recently changed laptops and now every time I try to start up a session, everything works until I start the datastream, at which point the GUI freezes (window stays on, but all buttons are frozen and the frequency displays remain flat:

My specs are:

  • OS: Windows 10;
  • GUI version: openbcigui_v5.0.9_2021-11-06_00-16-07_windows64

Note that there is no problem connecting the cyton board to my computer. The GUI recognizes the USB dongle just fine, I'm strictly following the start-up instructions from the starting guide (https://docs.openbci.com/GettingStarted/Boards/CytonGS/), and the LEDs flicker as intended. Everything seems to be going ok, until it crashes when clicking the "start data stream" button.

Here are also a couple of similar posts on the forum, none of which solved my issue:

Note that the issue only seems to happen with the "Start Data Stream" button. If I don't click on it, the rest of the GUI works fine. This enables me to also post the log of my session:

Error! Failed to open C:\Users\romai\Documents\OpenBCI_GUI\Console_Data\Console_2022-01-10_12-58-18.txt for write.
java.lang.RuntimeException: Couldn't create a writer for C:\Users\romai\Documents\OpenBCI_GUI\Console_Data\Console_2022-01-10_12-58-18.txt
Console Log Started at Local Time: 2022-01-10_12-58-18
Screen Resolution: 1920 X 1080
High-DPI Screen Detected: false
Operating System: Windows
Welcome to the Processing-based OpenBCI GUI!
For more information, please visit: https://docs.openbci.com/Software/OpenBCISoftware/GUIDocs/
OpenBCI_GUI::Setup: GUI v5 Sample Data exists in Documents folder.
OpenBCI_GUI::Settings: Found and loaded existing GUI-wide Settings from file.
ControlP5 2.3.1 infos, comments, questions at http://www.sojamo.de/libraries/controlP5
TopNav: Internet Connection Successful
Local Version: v5.0.9, Latest Version: v5.0.9
GUI is up to date!
OpenBCI_GUI: AuditoryFeedback: Loading Audio...
OpenBCI_GUI: AuditoryFeedback: Done Loading Audio!
OpenBCI_GUI::Control Panel: Playback history file not found.
OpenBCI_GUI::Setup: Setup is complete!
sourceList: click! 
OpenBCI_GUI: Channel count set to 8
ControlPanel: Found Cyton Dongle on COM port: COM3

-------------------------------------------------
ControlPanel: Attempting to Auto-Connect to Cyton
-------------------------------------------------

ControlPanel: Found Cyton Dongle on COM port: COM3
Success: Host and Device on Channel number: 20  using COM port: COM3
[DEFAULT]: Attempting to Start Session...
initButtonPressed: Calling initSystem() after next draw()
OpenBCI_GUI: Start session. Calling initSystem().


=================================================
||             INITIALIZING SYSTEM             ||
=================================================

OpenBCI_GUI: Configuring Cyton Channel Count...
Sending config string to board: c
OpenBCI_GUI: Channel count set to 8
InitSettings: Saving Default Settings to file!
SessionSettings: 3 active widgets saved!
[SUCCESS]: Session started!
ConsoleLog: Copying console log to clipboard!
ConsoleLog: Copying console log to clipboard!
ConsoleLog: Copying console log to clipboard!
ConsoleLog: Copying console log to clipboard!
ConsoleLog: Copying console log to clipboard!

==> So it seems it has to do with an inability to open a text file to write to. I have no idea how to solve this though. Any help would be greatly appreciated :D.

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