Ganglion Board not connecting to GUI

motley · October 2018

I've been trying to connect my Ganglion board on both Mac and Windows without any luck.

The BCI GUI (on Mac) does not display the device in the BLE list.

I tried running the GUI on Windows using a dongle, but again I am unable to find the device.

Having been through every tutorial and troubleshooting page, I'm at a loss. Is there something obvious that I'm missing?

I've made sure that the Hub is running and that the correct drivers are installed for the dongle.

I initially considered that the recent update for Mac OS was to blame, but now I'm not too sure.

Any advice would be greatly appreciated.

wjcroft · October 2018

Motley, hi.

Did this Ganglion work when first purchased, or has it always failed? Your primary machine is Mac? The Windows machine was a separate laptop, or were you using a virtual machine?

William

motley · October 2018

No, it never worked. I've not been able to progress past this initial stage.

My primary machine is Mac. I ran windows via Bootcamp to test the device on a different operating system.

wjcroft · October 2018

When you click in the upper left on the Apple menu, About this Mac, what OS and hardware model / year do you see?

wjcroft · October 2018

http://openbci.com/forum/index.php?p=/discussion/1670/can-t-find-ganglion-on-macos

motley · October 2018

MacBook Air, Early 2015. Mojave Version10.14

wjcroft · October 2018

I suggest you email contact at openbci.com and explain the steps you've taken. It could still be that you need the BLED112 dongle mentioned on the link I gave. That's usually only needed for older Macs that lack the Bluetooth Low Energy hardware. Post here on this thread when you find a solution. Mentioning @openbci.

You could try your test on another laptop, would be one other suggestion. Sorry for all the time it has taken to debug your situation.

William

Ganglion Board not connecting to GUI

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