Mark IV very uncomfortable (wrong size)

jussijaatinen · February 2017

I assembled 16 electrode system to the medium size Mark IV. In webshop it was told it fits to heads between 48-58 cm, but in other place and also when I ordered it it was told to fit for heads between 55-60 cm. The fact is, 48-58 cm is the right measure and I ordered too small size due to wrong guidance earlier. So, I ask, can I order just 3D-printed parts (frame, board mount and mech_parts (35) for large helmet? It would be fair because of misleading information. Then I could move all electrodes and Cyton/Daisy to the large one. My head is 59cm and medium is two small for me. That´s why it feels very uncomfortable.

Jussi Jaatinen, Finland

Andrea · February 2017

Hi @jussijaatinen,

Could you please send us an email at [email protected] with your order number?

Best,

Andrea

ThreeForm · April 2017

I believe steps have been taken to address your issue, but for anyone else with a similar inquiry, be aware that the Ultracortex Mark IV is now available in intermediate sizes on the Open BCI GitHub here:

Ultracortex Mark IV Development Kit

-Aaron

Mark IV very uncomfortable (wrong size)

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