Unable to connect dongle
Hi everyone. Once I connected the dongle to my pc and opened the System Control Panel, i tried both to click on 'autoconnect' and on 'manual' but OpenBCI_GUI does not find the dongle: it does not show any 'COM' port from the manual settings. I also tried on different PCs and with two different cyton boards. What can I do? I tried also a different dongle, but in this case it finds the dongle but says 'unable to connect cyton, please check hardware and power source'. This same error is showed with two different cyton boards. So I have two boards with two dongle but they are not working in any configurations, one for dongle problem and the other for cyton board problem. Please help me 'cause i have the necessity to use them as soon as possible.
Waiting for answers, thank you.
Comments
Giordana, hi.
Have these Cyton's ever worked in the past? When were they purchased? Are you using fresh batteries? I suggest you email customer service at (contact at openbci.com).
Regards, William
Hi William.
Yes, both the devices were correctly working until yesterday morning. I have tried on 4 different PCs, but I still get the same errors. I post you the log file for both the "autoconnect" and "autoscan" mode.
AUTOSCAN:
Console Log Started at Local Time: 2022-12-10_10-18-20
Screen Resolution: 1366 X 768
High-DPI Screen Detected: false
Operating System and Version: Windows - 10.0
Welcome to the Processing-based OpenBCI GUI!
For more information, please visit: https://docs.openbci.com/Software/OpenBCISoftware/GUIDocs/
OpenBCI_GUI::Setup: GUI v5 Sample Data exists in Documents folder.
Settings: LogFileMaxDuration = 60 minutes
OpenBCI_GUI::Settings: Found and loaded existing GUI-wide Settings from file.
ControlP5 2.3.4 infos, comments, questions at https://github.com/retiutut/controlp5
TopNav: Internet Connection Successful
Local Version: v5.1.0, Latest Version: v5.1.0
GUI is up to date!
BrainFlow Version: fce5573c9456f5216a457fc66171b28a175e8b95
OpenBCI_GUI: AuditoryFeedback: Loading Audio...
OpenBCI_GUI: AuditoryFeedback: Done Loading Audio!
CP: Playback History Size = 3
OpenBCI_GUI::Setup: Setup is complete!
[ERROR]: OpenBCI_GUI: This application is not being run with Administrator access. This could limit the ability to connect to devices or read/write files.
sourceList: click!
OpenBCI_GUI: Channel count set to 8
ControlPanel: Found Cyton Dongle on COM port: COM16
Nothing in list...
cytonDongleList: click!
[DEFAULT]: ControlPanel: Selected OpenBCI Port COM16
Radios_Config: scan_channels
[DEFAULT]: Attempting to open Serial/COM port: COM16
Radios_Config: connect_to_portName: Attempting to open serial port: COM16
Radios_Config: connect_to_portName: Port is open!
Radios_Config: set_ovr_channel
[DEFAULT]: Attempting to open Serial/COM port: COM16
Radios_Config: connect_to_portName: Attempting to open serial port: COM16
Radios_Config: connect_to_portName: Port is open!
Radios_Config: Error reading from Serial/COM port
Radios_Config: system_status
[DEFAULT]: Attempting to open Serial/COM port: COM16
Radios_Config: connect_to_portName: Attempting to open serial port: COM16
Radios_Config: connect_to_portName: Port is open!
Radios_Config: Error reading from Serial/COM port
Radios_Config: set_ovr_channel
AUTOCONNECT:
Console Log Started at Local Time: 2022-12-10_10-15-13
Screen Resolution: 1366 X 768
High-DPI Screen Detected: false
Operating System and Version: Windows - 10.0
Welcome to the Processing-based OpenBCI GUI!
For more information, please visit: https://docs.openbci.com/Software/OpenBCISoftware/GUIDocs/
OpenBCI_GUI::Setup: GUI v5 Sample Data exists in Documents folder.
Settings: LogFileMaxDuration = 60 minutes
OpenBCI_GUI::Settings: Found and loaded existing GUI-wide Settings from file.
ControlP5 2.3.4 infos, comments, questions at https://github.com/retiutut/controlp5
TopNav: Internet Connection Successful
Local Version: v5.1.0, Latest Version: v5.1.0
GUI is up to date!
BrainFlow Version: fce5573c9456f5216a457fc66171b28a175e8b95
OpenBCI_GUI: AuditoryFeedback: Loading Audio...
OpenBCI_GUI: AuditoryFeedback: Done Loading Audio!
CP: Playback History Size = 3
OpenBCI_GUI::Setup: Setup is complete!
[ERROR]: OpenBCI_GUI: This application is not being run with Administrator access. This could limit the ability to connect to devices or read/write files.
sourceList: click!
OpenBCI_GUI: Channel count set to 8
Radios_Config: scan_channels
[WARN]: No Serial/COM port selected. Please select your Serial/COM port and retry.
ControlPanel: Found Cyton Dongle on COM port: COM16
cytonDongleList: click!
[DEFAULT]: ControlPanel: Selected OpenBCI Port COM16
cytonDongleList: click!
[DEFAULT]: ControlPanel: Selected OpenBCI Port COM16
cytonDongleList: click!
[DEFAULT]: ControlPanel: Selected OpenBCI Port COM16
ControlPanel: Attempting to Auto-Connect to Cyton
ControlPanel: Found Cyton Dongle on COM port: COM16
CytonAutoConnect: Error reading from Serial/COM port
[WARN]: Found a Cyton dongle, but could not connect to the board. Auto-Scanning now...
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
CytonAutoConnect: Error reading from Serial/COM port
[ERROR]: Unable to connect to Cyton. Please check hardware and power source.
cytonDongleList: click!
[DEFAULT]: ControlPanel: Selected OpenBCI Port COM16
Theese are for the revealed dongle, the other one (working until yesterday) is not revealed anymore, the system control panel says "No dongle found".
I post you the screenshots of the errors.
Waiting for answers, thank you in advance.
Giordana
Please email customer service at the address previously given.