"Found a Cyton dongle, but could not connect to the board" [resolved]

ihgumilarihgumilar Auckland
edited December 2020 in Cyton

Hi,
I have an issue that says all ports are in use. I have tried different solutions that are available in this forum but still no sucess. Kindly find the issue that is shown here! Could anyone give some help please ?

Thank you very much
IG

Comments

  • ihgumilarihgumilar Auckland

    Yet, the openBCI is able to connect and runs in other laptops or PC

  • wjcroftwjcroft Mount Shasta, CA

    Ihgumilar, hi.

    The fact that the GUI runs fine on other laptops, means that the problematic laptop is the issue, not OpenBCI. Is the misbehaving laptop up to date with all Windows 10 OS revisions? Or could there be something wrong with your usb hardware ports? I assume you are not using a usb port extender. What is the manufacturer / model of this laptop?

    William

  • retiututretiutut Louisiana, USA

    @ihgumilar In the top right of the GUI, there is a button that will open the "Console Log". Logs can be found in /[User]/Documents/OpenBCI_GUI/Console_Data/ on all operating systems.

    Can you share a console log after going through this process again? or find the console log from the time you took the screenshot?

    Take Care,
    RW

  • ihgumilarihgumilar Auckland
    edited December 2020

    @retiutut said:
    @ihgumilar In the top right of the GUI, there is a button that will open the "Console Log". Logs can be found in /[User]/Documents/OpenBCI_GUI/Console_Data/ on all operating systems.

    Can you share a console log after going through this process again? or find the console log from the time you took the screenshot?

    Take Care,
    RW

    Hi @retiutut,
    kindly find the log that I had yesterday.
    Thank you very much in advanced.
    Cheers,

    ====================================
    Console Log Started at Local Time: 2020-12-15_18-48-25
    Screen Resolution: 1920 X 1080
    Welcome to the Processing-based OpenBCI GUI!
    For more information, please visit: https://openbci.github.io/Documentation/docs/06Software/01-OpenBCISoftware/GUIDocs
    OpenBCI_GUI::Setup: GUI v5 Sample Data exists in Documents folder.
    TopNav: Internet Connection Successful
    Local Version: v5.0.1, Latest Version: v5.0.1
    GUI is up to date!
    ControlP5 2.2.6 infos, comments, questions at http://www.sojamo.de/libraries/controlP5
    The file "C:\Users\igum002\Documents\OpenBCI_GUI\Settings\UserPlaybackHistory.json" is missing or inaccessible, make sure the URL is valid or that the file has been added to your sketch and is readable.
    OpenBCI_GUI::Control Panel: Playback history file not found or other error.
    null
    OpenBCI_GUI::Setup: Setup is complete!
    sourceList: click!
    Channel count set to 8
    ControlPanel: Found Cyton Dongle on COM port: COM3
    Channel count set to 16
    ControlPanel: Attempting to Auto-Connect to Cyton
    ControlPanel: Found Cyton Dongle on COM port: COM3
    Cyton AutoConnect Button: get_channel
    [DEFAULT]: Attempting to open Serial/COM port: COM3
    Radios_Config: connect_to_portName: Attempting to open serial port: COM3
    [ERROR]: Radios_Config: Serial Port in use. Try another port or unplug/plug dongle.
    Failed to connect using COM3
    [WARN]: Found a Cyton dongle, but could not connect to the board.
    serialList: click!
    [DEFAULT]: OpenBCI Port Name = COM3
    ControlPanel: Found Cyton Dongle on COM port: COM3
    Radios_Config: scan_channels
    [DEFAULT]: Attempting to open Serial/COM port: COM3
    Radios_Config: connect_to_portName: Attempting to open serial port: COM3
    [ERROR]: Radios_Config: Serial Port in use. Try another port or unplug/plug dongle.
    Failed to connect using COM3
    ConsoleLog: Copying console log to clipboard!

  • ihgumilarihgumilar Auckland

    @wjcroft said:
    Ihgumilar, hi.

    The fact that the GUI runs fine on other laptops, means that the problematic laptop is the issue, not OpenBCI. Is the misbehaving laptop up to date with all Windows 10 OS revisions? Or could there be something wrong with your usb hardware ports? I assume you are not using a usb port extender. What is the manufacturer / model of this laptop?

    William

    Hi William,
    These are pretty new laptops. These are the specifications of my hardware
    HP Omen 15 RTX 2060 Gaming Laptop 15.6" FHD 144Hz Screen Intel 10th Gen i7-10750H,16GB 512GB NVMe SSD
    I am not using extender. I have no idea what to do again. I already uninstall for USB driver and com ports.

    Thanks
    Ihshan

  • ihgumilarihgumilar Auckland

    I tried many different com ports but no success :(

  • retiututretiutut Louisiana, USA

    I have recently pushed some code to improve the Auto-Connect button for all Cyton users. Would you like to test the latest beta version of the GUI? @ihgumilar

  • ihgumilarihgumilar Auckland

    @retiutut.
    Thank you very much. Where can I download the beta version ?

  • retiututretiutut Louisiana, USA

    Here is the Github repository:

    https://github.com/OpenBCI/OpenBCI_GUI/tree/development

    Make sure to use the development branch. The version at the top of the GUI should be 5.0.2-beta.6.

    https://docs.openbci.com/docs/06Software/01-OpenBCISoftware/GUIDocs#running-the-openbci-gui-from-the-processing-ide

    Inside the OpenBCI_GUI folder, there is a folder called libraries. Theses are the 3rd party libraries that the OpenBCI GUI uses to work it's magic. You need to copy all of these folders into:

    On a Mac Users//Documents/Processing/libraries
    On Windows C:\Users\Username\Documents\Processing\libraries
    On Linux /home//sketchbook/libraries

  • retiututretiutut Louisiana, USA

    When trying auto-connect, it will now try to "autoscan" for channels also. It should, in theory, "just work" for all users.

  • ihgumilarihgumilar Auckland

    @reitutut>; @retiutut said:

    Here is the Github repository:

    https://github.com/OpenBCI/OpenBCI_GUI/tree/development

    Make sure to use the development branch. The version at the top of the GUI should be 5.0.2-beta.6.

    https://docs.openbci.com/docs/06Software/01-OpenBCISoftware/GUIDocs#running-the-openbci-gui-from-the-processing-ide

    Inside the OpenBCI_GUI folder, there is a folder called libraries. Theses are the 3rd party libraries that the OpenBCI GUI uses to work it's magic. You need to copy all of these folders into:

    On a Mac Users//Documents/Processing/libraries
    On Windows C:\Users\Username\Documents\Processing\libraries
    On Linux /home//sketchbook/libraries

    @reitutut
    on my windows there are only these folders
    C:\Users\Username\Documents\
    No path like you suggested C:\Users\Username\Documents\Processing\libraries

    Can I just make those two folders ? Processing\libraries

  • ihgumilarihgumilar Auckland

    There is no exe file on the folder that I downloaded from the github https://github.com/OpenBCI/OpenBCI_GUI/tree/development. How can I run this ?

  • wjcroftwjcroft Mount Shasta, CA
    edited December 2020

    Here is the section in the docs tree:

    https://docs.openbci.com/docs/06Software/01-OpenBCISoftware/GUIDocs#running-the-openbci-gui-from-the-processing-ide

    If there is no folder called libraries in that location, go ahead and make one.

  • retiututretiutut Louisiana, USA

    To switch to the development branch, open the GUI folder you downloaded in terminal or command prompt. Type

    git checkout development

    Then run the GUI in processing.

  • ihgumilarihgumilar Auckland

    @retiutut said:
    To switch to the development branch, open the GUI folder you downloaded in terminal or command prompt. Type

    git checkout development

    Then run the GUI in processing.

    Unfortunately,
    I have the same issue. Kindly see the log below

    ControlPanel: Attempting to Auto-Connect to Cyton

    ControlPanel: Found Cyton Dongle on COM port: COM3
    [ERROR]: Radios_Config: Serial Port in use. Try another port or unplug/plug dongle.
    Failed to connect using COM3
    [WARN]: Found a Cyton dongle, but could not connect to the board. Auto-Scanning now...
    [ERROR]: Radios_Config: Serial Port in use. Try another port or unplug/plug dongle.
    Failed to connect using COM3
    [ERROR]: Unable to connect to Cyton. Please check hardware and power source.
    cytonDongleList: click!
    [DEFAULT]: ControlPanel: Selected OpenBCI Port COM3
    ControlPanel: Found Cyton Dongle on COM port: COM3
    Radios_Config: scan_channels
    [DEFAULT]: Attempting to open Serial/COM port: COM3
    Radios_Config: connect_to_portName: Attempting to open serial port: COM3
    [ERROR]: Radios_Config: Serial Port in use. Try another port or unplug/plug dongle.
    Failed to connect using COM3
    Radios_Config: get_channel
    [DEFAULT]: Attempting to open Serial/COM port: COM3
    Radios_Config: connect_to_portName: Attempting to open serial port: COM3
    [ERROR]: Radios_Config: Serial Port in use. Try another port or unplug/plug dongle.
    Failed to connect using COM3
    Radios_Config: scan_channels
    [DEFAULT]: Attempting to open Serial/COM port: COM3
    Radios_Config: connect_to_portName: Attempting to open serial port: COM3
    [ERROR]: Radios_Config: Serial Port in use. Try another port or unplug/plug dongle.
    Failed to connect using COM3
    ControlPanel: Found Cyton Dongle on COM port: COM3
    ControlPanel: Found Cyton Dongle on COM port: COM3
    Radios_Config: get_channel
    [DEFAULT]: Attempting to open Serial/COM port: COM3
    Radios_Config: connect_to_portName: Attempting to open serial port: COM3
    [ERROR]: Radios_Config: Serial Port in use. Try another port or unplug/plug dongle.
    Failed to connect using COM3

  • ihgumilarihgumilar Auckland

    Whenever I tried to change to different ports, It keeps giving me this warning. But actually, nothing in our hardware is using that port

  • retiututretiutut Louisiana, USA
    edited December 2020

    Can you send the full console log file using Beta 6? Please make sure only one application is open. In the screenshot, I can see two instances of the GUI open.

  • retiututretiutut Louisiana, USA

    Also, make sure the switch on the dongle is set to GPIO_6. It may have been switched accidentally.

  • wjcroftwjcroft Mount Shasta, CA

    I notice in the last screenshot, that the detailed properties settings for port COM3, says "COM41". So the Windows OS is really confused about the port numbering.

    https://www.google.com/search?q=confused+windows+com+port+number
    https://helpdesk.flexradio.com/hc/en-us/articles/200883925-Removing-Hidden-or-Ghosted-Com-ports

  • ihgumilarihgumilar Auckland

    @retiutut said:
    Also, make sure the switch on the dongle is set to GPIO_6. It may have been switched accidentally.

    I opened one application now and it was set GPIO_6. Kindly find the full log below

    ============

    Console Log Started at Local Time: 2020-12-16_14-55-26
Screen Resolution: 1920 X 1080
Welcome to the Processing-based OpenBCI GUI!
For more information, please visit: https://openbci.github.io/Documentation/docs/06Software/01-OpenBCISoftware/GUIDocs
OpenBCI_GUI::Setup: GUI v5 Sample Data exists in Documents folder.
ControlP5 2.3.1 infos, comments, questions at http://www.sojamo.de/libraries/controlP5
TopNav: Internet Connection Successful
Local Version: v5.0.2-beta.6, Latest Version: v5.0.1
GUI is up to date!
The file "C:\Users\igum002\Documents\OpenBCI_GUI\Settings\UserPlaybackHistory.json" is missing or inaccessible, make sure the URL is valid or that the file has been added to your sketch and is readable.
OpenBCI_GUI::Control Panel: Playback history file not found or other error.
null
OpenBCI_GUI::Setup: Setup is complete!
sourceList: click! 
Channel count set to 8
ControlPanel: Found Cyton Dongle on COM port: COM4

-------------------------------------------------
ControlPanel: Attempting to Auto-Connect to Cyton
-------------------------------------------------

ControlPanel: Found Cyton Dongle on COM port: COM4
[ERROR]: Radios_Config: Serial Port in use. Try another port or unplug/plug dongle.
Failed to connect using COM4
[WARN]: Found a Cyton dongle, but could not connect to the board. Auto-Scanning now...
[ERROR]: Radios_Config: Serial Port in use. Try another port or unplug/plug dongle.
Failed to connect using COM4
[ERROR]: Unable to connect to Cyton. Please check hardware and power source.

-------------------------------------------------
ControlPanel: Attempting to Auto-Connect to Cyton
-------------------------------------------------

ControlPanel: Found Cyton Dongle on COM port: COM4
[ERROR]: Radios_Config: Serial Port in use. Try another port or unplug/plug dongle.
Failed to connect using COM4
[WARN]: Found a Cyton dongle, but could not connect to the board. Auto-Scanning now...
[ERROR]: Radios_Config: Serial Port in use. Try another port or unplug/plug dongle.
Failed to connect using COM4
[ERROR]: Unable to connect to Cyton. Please check hardware and power source.

-------------------------------------------------
ControlPanel: Attempting to Auto-Connect to Cyton
-------------------------------------------------

ControlPanel: Found Cyton Dongle on COM port: COM4
[ERROR]: Radios_Config: Serial Port in use. Try another port or unplug/plug dongle.
Failed to connect using COM4
[WARN]: Found a Cyton dongle, but could not connect to the board. Auto-Scanning now...
[ERROR]: Radios_Config: Serial Port in use. Try another port or unplug/plug dongle.
Failed to connect using COM4
[ERROR]: Unable to connect to Cyton. Please check hardware and power source.
cytonDongleList: click! 
[DEFAULT]: ControlPanel: Selected OpenBCI Port COM4
ControlPanel: Found Cyton Dongle on COM port: COM4
ControlPanel: Found Cyton Dongle on COM port: COM4
ControlPanel: Found Cyton Dongle on COM port: COM4
ControlPanel: Found Cyton Dongle on COM port: COM4
Radios_Config: scan_channels
[DEFAULT]: Attempting to open Serial/COM port: COM4
Radios_Config: connect_to_portName: Attempting to open serial port: COM4
[ERROR]: Radios_Config: Serial Port in use. Try another port or unplug/plug dongle.
Failed to connect using COM4
ConsoleLog: Copying console log to clipboard!
  • retiututretiutut Louisiana, USA

    @ihgumilar Awesome! It's great to see how the GUI is behaving in 5.0.2 with the updated button. Thanks for providing this info!

    Positives:

    • The GUI clearly identifies the COM port using the product name, we see the COM port name, which is COM4
    • The GUI control panel is running properly
    • GUI version check is successful

    Issues Identified:

    • Like the logs say, the serial port is in use. I'm not entirely sure what could be using it, but indeed it is being used by another process. Make sure the OpenBCI GUI is the only application using serial ports (ex. close Arduino Serial Monitor).
  • retiututretiutut Louisiana, USA

    Whenever I tried to change to different ports, It keeps giving me this warning. But actually, nothing in our hardware is using that port

    This is weird behavior.

  • ihgumilarihgumilar Auckland

    @retiutut said:

    Whenever I tried to change to different ports, It keeps giving me this warning. But actually, nothing in our hardware is using that port

    This is weird behavior.

    Finally, I solved the issue.
    It requires an update for USB driver from HP :smile:

    Thanks for your help @retiutut and @wjcroft

  • wjcroftwjcroft Mount Shasta, CA

    Thanks. I did ask on my first post of this thread:

    Is the misbehaving laptop up to date with all Windows 10 OS revisions?

    Glad it was as simple as updating driver. Generally the automatic Microsoft ("Patch Tuesday") updates, will include driver revisions, if recommended.

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