new Cyton, GUI error: "check that the device is powered on..."

Engsz4982Engsz4982 Saudi Arabia
edited May 2020 in Cyton

Hi @wjcroft and @retiutut,
I received my Cyton board V3-32 last week. I have been trying to run it on OpenBCI GUI since then, but unfortunately I could not. I have faced many issues and could not solve them. I followed every single solutions on Google to solve them but still the board is not working.

I downloaded GUI v.4.2. When I choose the port and press "start session", I got an error as shown in the pic attached.

I have updated the firmware but nothing changes! It looks like the dongle is not connected to the board. Actually, it happened once that I pressed 'start session' and the GUI worked, but I couldn't stream any data!
Also, Please check the two attached screenshots. The 'firmware' picture shows the cyton firmware is v.1.0. !! why? I have updated to the last version following the instructions on the Openbci website. The 'no data' picture shows that no data streaming when I run GUI!

Please help me in this regard.

Thank you,
Saleh

Comments

  • Engsz4982Engsz4982 Saudi Arabia

    I forget to mention that I'm using macOS Catalina 10.15.3

  • retiututretiutut Louisiana, USA
    edited May 2020

    Please understand that these issues are rare. Cyton is very stable and proven in research.

    Please use the AutoScan feature as suggested. We did not say to update the board firmware if you just received a new board! This could be the cause of the problem. There is a very large message at the top of http://docs.openbci.com/docs/02Cyton/CytonProgram that says this.

    I will provide a detailed set of instructions based on my experience with the GUI and Cyton board.

    Steps to hopefully align Cyton + Dongle and see live data:

    • Run Standalone GUI 4.2.0
    • Click Cyton > Serial (from Dongle) > Select Serial/Com Port > Autoscan
    • If no success message appears, click Autoscan one more time. Do not click the Autoscan button more than twice!
    • Autoscan should get a success message on the 1st or 2nd try
    • Click "Start Session” button
    • “Start Data Stream”
    • Take a Screenshot of the GUI while data is streaming
    • “Stop Data Stream"
    • Click the Console Log button in the top right of the GUI.
    • Share the Console Log and Screenshot in this support thread. Go through as many steps as possible,

    After you send us the Console Log and a Screenshot, it should be easier to determine if this is a potential hardware problem.

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