Zm, can you please give a more precise description of the error message(s) you are seeing? Are you using the latest GUI? When did you purchase your headset / Cyton? Is the dongle appearing as a usb serial com port in your Device Manager or /dev folder? What OS and version? Etc.
hi william
i bought my headset this in April 2018 my GUI (June 2018 3.3.2) his day i try start streaming from my head set and there is no signal
both dongle and the board are power on (blue led is lighted) i click on status first time and get success and still no signals appeared in the GUI i power off the board and reconnect it again now i get (failure :system down) message from the GUI and the LEDS are on , i try auto scan and i get the same message (failure :system down) and both RDX and TDX in the dongle are blinking every time i try to auto scan and serial port appeared in the GUI and in the device manager my os is windows 7
i try to work on windows 10 but the GUI not working there
hi william
i install the new versions of GUI and the HUB now the failure message is cyton dongle could not connect to the board perhaps they are on different
what should i do now?
Do you see the dongle appear as a usb serial port COM device, when you plug in the dongle? Can you please post here the exact error messages you are seeing from the GUI? Have you checked your FTDI driver, is it the latest version?
the Com port appeared as com7 and the LED in the biard and dongle lit ..i updated the drivers the same message appeared which is (cyton dongle could not to the board perhaps they are on different)
It's possible the firmware in either dongle or mainboard has glitched. Autoscan does NOTHING?? It sounds like the GUI / Hub is not finding the COM port. You've tried BOTH your computers? And both are running latest GUI?
Did you install from the standalone or are you trying to run via Processing IDE? Why did you separately install the Hub?
OK... The Hub is INCLUDED in the standalone install, so technically is not an install that you do yourself.
On the other thread similar to this, @retiutut suggests: "Please, cause this error one more time. Then, provide us with a Console Log File (as text file). You can find the Console Log Button in the top right of the GUI. This will help rule out software issues."
hi william
i did what you told me
and this is the message
Console Log Started at Local Time: 2019-09-05_16-11-42
Screen Resolution: 1366 X 768
Welcome to the Processing-based OpenBCI GUI!
For more information, please visit: https://docs.openbci.com/OpenBCI%20Software/
Launching application from local data dir
OpenBCI_GUI: hubStart: OS Detected: Windows
Local Version: 413, Latest Version: 413
GUI is up to date!
OpenBCI_GUI::Setup: Is RX mulitcast: false
OpenBCI_GUI::Setup: Has RX joined multicast: false
OpenBCI_GUI::Setup: Sample Data exists in Documents folder.
ControlP5 2.2.6 infos, comments, questions at http://www.sojamo.de/libraries/controlP5
CP: Playback History Size = 5
OpenBCI_GUI::Setup: Setup is complete!
Instantiating hub object...
Hub: clientEvent: handshake complete
sourceList: click!
setInterface: curInterface: -1
channel count set to 8
Setting Latency to 10000
Setting WiFi Internet Protocol to tcp
Setting WiFi style to dynamic
[DEFAULT]: Protocol Serial Selected for Cyton
setInterface: curInterface: 0
Setting sample rate for Cyton to 250Hz
sample rate set to: 250
[DEFAULT]: Transfer Protocol set to serial
serialList: click!
[DEFAULT]: OpenBCI Port Name = COM7
Radios_Config: system_status
[DEFAULT]: Attempting to open Serial/COM port: COM7
Radios_Config: connect_to_portName: Attempting to open serial port: COM7
Radios_Config: connect_to_portName: Port is open!
Radios_Config: Failure: System is Down
it repeated over and over
i tried to update the firmware
i got and error at the end
(no target found)
is there any problem with the receiver in the cyton board?
dear william ..
thank you to spend a lot of time trying to help me ..
now the headset working in both my computers
i install GUI 4.1.3 and 4.1.2 each in a device with Hub 2.0.5 i think 2.0.9 hub not working with me
firstly the headset not connected when i click auto scan it connected and read signals
thank you very much for you help and time
zmzm
Comments
Zm, can you please give a more precise description of the error message(s) you are seeing? Are you using the latest GUI? When did you purchase your headset / Cyton? Is the dongle appearing as a usb serial com port in your Device Manager or /dev folder? What OS and version? Etc.
Thanks, William
hi william
i bought my headset this in April 2018 my GUI (June 2018 3.3.2) his day i try start streaming from my head set and there is no signal
both dongle and the board are power on (blue led is lighted) i click on status first time and get success and still no signals appeared in the GUI i power off the board and reconnect it again now i get (failure :system down) message from the GUI and the LEDS are on , i try auto scan and i get the same message (failure :system down) and both RDX and TDX in the dongle are blinking every time i try to auto scan and serial port appeared in the GUI and in the device manager my os is windows 7
i try to work on windows 10 but the GUI not working there
You should be using the latest GUI, April 2018 is really old at this point. Go to the Downloads page.
Also try the latest GUI on your Windows 10 machine as well. I'm assuming your Windows 7 machine is 64 bit.
both computers are 64 bit ..i will try to update the GUI tomorrow and give you the updates
hi william
i install the new versions of GUI and the HUB now the failure message is cyton dongle could not connect to the board perhaps they are on different
what should i do now?
Have you tried Autoscan. Please post further comments on this thread, not the other one.
i tried autoscan the same message appeared
Do you see the dongle appear as a usb serial port COM device, when you plug in the dongle? Can you please post here the exact error messages you are seeing from the GUI? Have you checked your FTDI driver, is it the latest version?
the Com port appeared as com7 and the LED in the biard and dongle lit ..i updated the drivers the same message appeared which is (cyton dongle could not to the board perhaps they are on different)
It's possible the firmware in either dongle or mainboard has glitched. Autoscan does NOTHING?? It sounds like the GUI / Hub is not finding the COM port. You've tried BOTH your computers? And both are running latest GUI?
Did you install from the standalone or are you trying to run via Processing IDE? Why did you separately install the Hub?
Mentioning Richard @retiutut.
i install the gui and hub from stand alone
OK... The Hub is INCLUDED in the standalone install, so technically is not an install that you do yourself.
On the other thread similar to this, @retiutut suggests: "Please, cause this error one more time. Then, provide us with a Console Log File (as text file). You can find the Console Log Button in the top right of the GUI. This will help rule out software issues."
ok thank you i will try this
hi william
i did what you told me
and this is the message
it repeated over and over
i tried to update the firmware
i got and error at the end
(no target found)
is there any problem with the receiver in the cyton board?
dear william ..
thank you to spend a lot of time trying to help me ..
now the headset working in both my computers
i install GUI 4.1.3 and 4.1.2 each in a device with Hub 2.0.5 i think 2.0.9 hub not working with me
firstly the headset not connected when i click auto scan it connected and read signals
thank you very much for you help and time
zmzm