LIS3DH Registers all set to either FF or 00

Hello,

My current Cyton+WiFi Shield works great and I am able to record EEG data, but unfortunately my accelerometer is not working properly (not able to record any data, just zero).

A '?' command in serial monitor gave the following (all LIS3DH registers set to FF):

LIS3DH Registers
0x07 FF
0x08 FF
0x09 FF
0x0A FF
0x0B FF
0x0C FF
0x0D FF
0x0E FF
0x0F FF

0x1F FF
0x20 FF
0x21 FF
0x22 FF
0x23 FF
0x24 FF
0x25 FF
0x26 FF
0x27 FF
0x28 FF
0x29 FF
0x2A FF
0x2B FF
0x2C FF
0x2D FF
0x2E FF
0x2F FF
0x30 FF
0x31 FF
0x32 FF
0x33 FF

0x38 FF
0x39 FF
0x3A FF
0x3B FF
0x3C FF
0x3D FF
After reworking the LIS3DH with hot air, I saw this (all LIS3DH registers set to 00):

LIS3DH Registers
0x07 00
0x08 00
0x09 00
0x0A 00
0x0B 00
0x0C 00
0x0D 00
0x0E 00
0x0F 00

0x1F 00
0x20 00
0x21 00
0x22 00
0x23 00
0x24 00
0x25 00
0x26 00
0x27 00
0x28 00
0x29 00
0x2A 00
0x2B 00
0x2C 00
0x2D 00
0x2E 00
0x2F 00
0x30 00
0x31 00
0x32 00
0x33 00

0x38 00
0x39 00
0x3A 00
0x3B 00
0x3C 00
0x3D 00


A 'v' command in serial monitor gives this:

OpenBCI V3 8-16 channel
On Board ADS1299 Device ID: 0x3E
LIS3DH Device ID: 0x00
Firmware: v3.1.2


Wondering if there are any other tests or ways that I can troubleshoot to see if this is a firmware issue or I have a dead LIS3DH.

Thank you

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