sales and support phone number for purchase
cavalcanti
St Cloud MN
Hi Folks!
We want to buy a BCI headset with the 25% special for November that is valid until the end of this month. The problem is that we sent an email, and nobody is replying us. I also tried to find a phone number to call them, and we couldn't find a phone to call. Thanks!
Comments
Hi Adriano,
Here is the reply I got from @Shirley, on our internal Slack system,
I am sure you will get your discount, now that you have registered your desire before the end of the month. Have you simply tried placing your order through the Shop page?
William
Hi Willliam!
Here is from St Cloud State University. We have a lab with 4 BCI headsets. Early this week we got the authorization to buy a 5th BCI headset with the 25% from the Dean. Now we need help to get that order placed with the 25% November special discount. We are still trying to get any feedback from your team. The finance sector needs us to do the order directly with the OpenBCI team, instead of just doing it online. So, we need to follow the procedures that have been done for all previous orders that we placed before.
@Shirley, see his reply above.
Hello there!
We are having similar difficulties. Our lab would like to buy some equipment using the 25% discount, but we are having problems receiving info regarding quotations and invoicing. Also in our case the finance department of the university needs to pay OpenBCI directly via bank transfer and therefore I cannot buy the equipment normally using the online procedure.
Unfortunately we have only few days to fix this due to budget spending deadlines, so I hope this will be resolved soon!
Hi @Stri and @cavalcanti, I believe @Shirley has logged these requests to purchase, and staff will have time on Friday to initiate processing your orders with the discount.
Hello Everybody!
Please can Cari or anyone help with our order? We have been trying to get the order place already for more than a week, and we have not been able yet to get any effective support in order to finalize our purchase. Thank you!
Hi Adriano, I just copied your latest comment to the internal OpenBCI Slack. Hopefully you'll get a reply soon. Current time is unfortunately 5PM in EST, so may not be today. Mentioning @Shirley @joeartuso .
Hi @cavalcanti -- I can see that Cari is already in touch with you and there's been a back and forth going via email. We will extend the November discount for your order since you did reach out on Nov 28, no need to worry!
@stri -- I see an order for you that has been processed recently as well. if you need any other purchase help, reach out to [email protected]
In the future [email protected] or [email protected] are the fastest way to get help with purchases. We are a small team and I appreciate your understanding and patience.