Cyton board Bluetooth connection issue

Hello, I recently got the Cython (v3) with the Bluetooth dongle. I followed the instructions from the video and the docs but I am having issues connecting to the software (latest version). I have downloaded the drivers and the port (COM4) shows up, but when I try to run a scan, it says cant read from serial. I tried many ports but still same issue. I know that the board connects to the dongle since the lights light up. What could be wrong here?

Comments

  • wjcroftwjcroft Mount Shasta, CA

    Have you tried on another computer, in case there is something odd with your current machine (usb, COM ports, driver issues), etc. ? It sounds like you already tried AUTOSCAN.

    https://docs.openbci.com/GettingStarted/Boards/CytonGS/#5-optional-settings
    [press the arrow to see the dropdown section]

    If it fails on a 2nd computer, send an email to customer support, (contact at openbci.com).

  • Hello, I tested it on a different computer but came up with the same results on auto scan. By chance is it possible that there is anything wrong with the firmware, and if so how do I check it.

  • wjcroftwjcroft Mount Shasta, CA

    Email customer support. It is unlikely this is a firmware issue.

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