Blue Electrode disconnected from the wire

HaleemHaleem Saudi Arabia

Hi, I have a problem while adjusting/twisting a blue electrode mount. I didn't disconnect it from the coloured cable, and now two of the electrodes are disconnected from its body. How can I fix this problem? I have attached an image of it as well.!


  • wjcroftwjcroft Mount Shasta, CA


    Email to customer service, (contact at and ask how to purchase replacement electrode units.

    The best way to avoid damage is to unplug the units you are adjusting if many turns are required.


  • HaleemHaleem Saudi Arabia

    Why cant we repair the damaged electrodes, replacing them with new electrodes is not a viable solution.

  • wjcroftwjcroft Mount Shasta, CA

    As you can see in your photo, normally the 'crimp nut' is crimped to the wire. In your case the wire has broken off / separated from the crimp. It is not possible to use the same original crimp nut, as crimps cannot be un-crimped. You can also not use solder as that would be too brittle.

    Have you emailed to customer support as suggested? It's remotely possible that instead of the entire electrode unit, they could sell you just the crimp-nut + wire piece. But normally they sell just the entire electrode assembly. If you had emailed them on May 8th you would have likely had the new units within a week to 10 days.

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