Bluetooth pairing fail

My problem is this: I installed the dongle drivers but at the moment of pairing the Ganglion board, I get the message "Connection failed because an incorrect code was entered".I have had this problem for several days and I still have not been able to solve it.
The OpenBCI GUI works fine but my purpose is to work with MATLAB through Lab Streaming Layer. I've tried it on a laptop (ASUS Win10) and desktop (HP Win10).
What can I do?

I would appreciate your prompt response.
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